You have questions, we got the answers
Here you will find the most frequently asked questions (FAQ) about our baby monitor Sandy.
General Sandy (device)
What is Sandy?
How is Sandy supplied with power?
Can I attach Sandy to the bed?
Does Sandy work in case of power failure?
Will I be notified of the battery status?
You will be notified when the battery level is low (20%) and critical (10%).
Will I be notified if I am no longer connected to Sandy?
Where is Sandy produced?
Does Sandy also come in different sizes?
General Sandy application (parent unit)
Is there a parent unit for Sandy?
The parent unit is your cell phone. Sandy is linked to an application that was developed by us. The application is available for download free of charge from the App Store or Google Play Store after delivery.
How can I use the app when I am on the phone?
Can I set the notifications individually?
Will the app also notify me at night?
Sandy will get an “alarm clock” feature so that you will be notified even at night. This option will be available with the first update.
What can I control through the app?
– Light color and intensity
– Zoom function
– Brightness camera image
Is Sandy radiation-free?
Is Sandy tap-proof and protected against data abuse?
Is there a risk of glass splinters through the display?
Can the integrated infrared light harm the eyes?
Does Sandy only work with an internet connection?
We are working on Sandy connecting directly to the cell phone even if no internet connection is available. This will be available as an update in the course of 2021.
Can I connect 2 Sandys with only 1 app (twin function)?
Can Sandy also be started with other devices (e.g. tablet)?
What is the range of Sandy?
How many people can use the app?
Can I invite friends and family to the camera?
Are there any minimum technical requirements for using Sandy?
Minimum requirements Devices:
– Apple devices: For all future product and app enhancement updates, the Sandy app requires iOS version 11 or higher.
– Android devices: For all future product and app enhancement updates, the Sandy app requires Android version 5.0 or higher.
Will there be software updates for Sandy?
Do I have to pay for updates?
Can I connect Sandy with Amazon Echo "Alexa" or Google Home?
Is Sandy waterproof?
Can I turn or tilt Sandy's head?
Haven’t found an answer to your question?
Sandy’s team is here to help!